Looking to reduce your global customer support costs?
SDL OneWeb – An essential component of effective Global Information Management
Adopting a Oneweb strategy helps you improve your customer’s experience and reduce your overall support costs by using modern web-based technologies to deliver self-help support to your customers in their local language – quickly, efficiently and at low cost.
SDL helps you cost effectively deliver your product knowledgebase in multiple languages to support your customers' requirements around the globe.
With 15 years of experience supporting some of the world's most successful global organizations, SDL provides the technology and the language services that allow you to deliver online self-help in the language of choice for your global customer.
Developing your online support capability as part of your overall Global Information Management Strategy delivers the following benefits:
- Cost containment
Reduce volume of offline support calls
Write support content once, translate once, reuse many times
Increased automation of multilingual delivery - Enhanced customer satisfaction
Consistent, accurate product information readily available in multiple languages, 24 hours a day, 7 days a week - Improved efficiency of customer complaints handling
Early visibility of product concerns on a global basis
Faster deployment of product fixes in multiple languages
Reduced warranty exposure - Improved accuracy across global content
Fully publishable quality and consistency
Faster time-to-market for global information updates
